Terms & Conditions
1. Introduction
These Terms and Conditions govern your access to and use of the website operated by Sydney Gold Jewellers. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website. Sydney Gold Jewellers reserves the right to amend these Terms at any time. Updated terms will be effective upon publication on the website.
2. Products and Pricing
Sydney Gold Jewellers offers gold and silver bars and coins for sale through its online platform. All prices displayed on the website are listed in Australian Dollars (AUD) unless otherwise stated. Due to the nature of precious metals, product prices are subject to change without notice and are influenced by market fluctuations. Prices are locked only at the time an order is confirmed and full payment is received.
Sydney Gold Jewellers reserves the right to correct pricing errors or inaccuracies and may cancel orders arising from such errors.
3. Order Acceptance
An order placed through the website constitutes an offer to purchase. Sydney Gold Jewellers reserves the right to accept or decline any order at its discretion. An order is considered accepted only once confirmation has been issued and payment has been successfully processed.
We may request additional information, including identification documents, before processing certain transactions to comply with legal obligations.
4. Payment Terms
Payment must be made in full at the time of purchase using the available payment methods displayed on the website. All payments are processed through secure third-party payment providers. Orders will not be dispatched until cleared funds have been received.
5. Delivery and Risk
Delivery timeframes provided are estimates only and may vary depending on location and external factors. Sydney Gold Jewellers is not responsible for delays caused by carriers or circumstances beyond our control.
Risk in the goods passes to the customer upon delivery to the nominated address. Customers must ensure that delivery details are accurate and that the delivery location is secure.
6. Refunds and Returns
All purchases are subject to Australian Consumer Law. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law. Due to the volatility of precious metal prices, change-of-mind returns may not be accepted. Refunds or exchanges will only be provided where required under Australian Consumer Law, including where goods are faulty, damaged, or not as described.
Customers must notify Sydney Gold Jewellers promptly if any issue arises with their order.
7. Market Risk and Pricing Volatility
Precious metal prices fluctuate continuously based on global market conditions. By placing an order, you acknowledge and accept that price movements may occur before, during, or after your purchase. Sydney Gold Jewellers is not responsible for market losses resulting from price fluctuations.
8. Identification and Regulatory Compliance
Sydney Gold Jewellers may be required to collect and verify customer identification for certain transactions in accordance with Australian laws and regulatory requirements. Failure to provide requested information may result in order cancellation.
9. Limitation of Liability
To the maximum extent permitted by law, Sydney Gold Jewellers will not be liable for indirect, incidental, or consequential losses arising from the use of this website or the purchase of products. Nothing in these Terms excludes liability that cannot be excluded under Australian law.
10. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Sydney Gold Jewellers and may not be reproduced, distributed, or used without prior written consent.
11. Website Use & Governing Law
You agree not to misuse the website, attempt unauthorised access, interfere with its operation, or engage in unlawful activity. Sydney Gold Jewellers reserves the right to restrict access to users who breach these Terms. These Terms and Conditions are governed by the laws of Australia. Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of Australian courts.
12. Contact Details
For any questions regarding these Terms and Conditions, please contact:
Sydney Gold Jewellers
Email: care@sydneygoldjewellers.com
Phone: (+61) 403 270 053
Address: 57 Auburn Rd, Auburn NSW 2144, Australia