Privacy Policy
Sydney Gold Jewellers
Last Updated: March 2026
Who We Are
- Gold Bars
- Gold Coins
- Silver Bars
- Silver Coins
- Precious Metal Buy-Back Services (Sell to Us)
Information We Collect
Personal Information
When you interact with our website, we may collect personal information including:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Government identification (when required)
- Date of birth (for compliance purposes)
- Identity verification information
- You create an account
- You place an order
- You sell precious metals to us
- You contact customer support
- You submit an inquiry through our website
Transaction Information
When you buy or sell precious metals through our website, we may collect:
- Product details (gold bars, coins, silver bullion)
- Order value and purchase history
- Payment method details
- Delivery information
- Transaction confirmations
We may also record transaction history for accounting, compliance, and security purposes.
Identity Verification Information
- Government-issued ID
- Address verification documents
- Transaction records
- Customer verification data
Website Usage Data
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring website URLs
- Clickstream data
Cookies and Tracking Technologies
- Website functionality
- User preference storage
- Website traffic analytics
- Security monitoring
- Marketing and remarketing purposes
How We Use Your Information
Order Processing
- Processing purchases of gold and silver bullion products
- Managing payments and invoices
- Shipping and delivery coordination
Buy-Back Transactions
- Processing requests to sell precious metals to us
- Verifying identity and ownership
- Managing valuation and transaction records
Customer Support
- Responding to inquiries and support requests
- Providing transaction updates
- Handling complaints or disputes
Website Improvement
- Analysing website traffic and user behaviour
- Improving website functionality and user experience
Security and Fraud Prevention
- Detecting fraudulent activity
- Monitoring suspicious transactions
- Protecting customer accounts
Legal and Regulatory Compliance
- Meeting financial reporting requirements
- Maintaining transaction records as required by law
- Cooperating with regulatory authorities
Sharing and Disclosure of Information
Sydney Gold Jewellers does not sell, rent, or trade personal information to third parties. However, we may share information with trusted service providers when necessary to operate our business.
These may include:
Payment Processors
Secure payment gateways used to process credit cards or other payment methods.
Shipping and Delivery Partners
Logistics companies responsible for delivering purchased products.
Identity Verification Providers
Third-party verification services used to comply with financial regulations.
IT and Website Service Providers
Companies providing website hosting, security monitoring, analytics, and technical support.
Legal Authorities
We may disclose personal information if required by law or to comply with:
- Australian financial regulations
- Court orders
- Law enforcement requests
- Anti-money laundering investigations
Data Security
We implement appropriate technical and organisational security measures to protect your personal information.
These measures include:
- SSL encryption for secure data transmission
- Secure servers and hosting infrastructure
- Restricted internal access to personal data
- Firewall and cybersecurity monitoring
- Regular system updates and security audits
Despite these precautions, no internet transmission can be guaranteed to be 100% secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Information may be retained longer when required for:
- Legal compliance
- Tax or financial reporting
- Fraud prevention
- Business record keeping
Once information is no longer required, it will be securely deleted or anonymised.
Third-Party Websites
Marketing Communications
With your consent, we may send marketing communications including:
- Product updates
- Promotions
- Precious metal market updates
- Company announcements
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your data where legally permitted
- Withdraw consent to certain data uses
- Request details of how your information is processed
To exercise these rights, please contact us using the contact details below.
Children's Privacy
Changes to This Privacy Policy
Sydney Gold Jewellers may update this Privacy Policy from time to time to reflect:
- Changes in legal requirements
- Business operations updates
- Website improvements
The updated version will always be posted on this page with a revised Last Updated date.
Contact Information
Sydney Gold Jewellers
Website: https://sydneygoldjewellers.com
Email: support@sydneygoldjewellers.com