Privacy Policy
1. Introduction
Sydney Gold Jewellers is committed to protecting the privacy of individuals and handling personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By accessing or using our website, you agree to the practices described in this policy.
2. Collection of Personal Information
We collect personal information that is reasonably necessary for the operation of our business and the provision of our products and services. This may include your name, contact details, billing and shipping address, transaction information, and any correspondence you send to us. In certain circumstances, particularly for precious metal transactions, we may be required to collect identification details to comply with applicable Australian laws and regulatory requirements.
We may also collect technical information such as IP addresses, browser type, and website usage data to improve our services and enhance user experience.
3. How Personal Information Is Collected
Personal information is collected directly from you when you create an account, place an order, contact us, subscribe to updates, or otherwise interact with our website. We may also collect information automatically through cookies and similar technologies to analyse website performance and improve functionality.
4. Use of Personal Information
Sydney Gold Jewellers uses personal information for the purpose of processing orders, arranging delivery, providing customer support, verifying identity where required, maintaining internal records, and complying with legal and regulatory obligations. We may also use your information to send relevant updates or promotional communications where you have consented to receive them. You may opt out of marketing communications at any time.
We do not sell, rent, or trade personal information to third parties.
5. Disclosure of Personal Information
Personal information may be disclosed to trusted third parties who assist in operating our business. This may include payment service providers, delivery partners, IT service providers, and regulatory authorities where disclosure is required by law. We take reasonable steps to ensure that such third parties handle personal information securely and in accordance with applicable privacy laws.
6. Payment Information and Security
All online payments are processed through secure and reputable third-party payment gateways. Sydney Gold Jewellers does not store full credit card details on its servers. We implement appropriate technical and organisational measures, including encryption and secure hosting, to protect personal information from unauthorised access, misuse, or loss.
7. Data Storage and Security
We take reasonable precautions to safeguard personal information and protect it against unauthorised access, alteration, disclosure, or destruction. While we strive to protect all information transmitted through our website, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance functionality, analyse traffic, and improve the overall browsing experience. You may adjust your browser settings to refuse cookies; however, doing so may affect certain features of the website.
9. Access and Correction of Information
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or outdated. Requests should be submitted in writing using the contact details provided below. We will respond within a reasonable timeframe in accordance with Australian law.
10. Regulatory Compliance
As a seller of precious metals, Sydney Gold Jewellers may be required to comply with certain regulatory and reporting obligations under Australian law. In such cases, personal information may be collected, verified, or disclosed as required to meet those obligations.
11. Updates to This Policy
Sydney Gold Jewellers reserves the right to amend this Privacy Policy at any time. Any updates will be published on this page and will take effect upon posting.
12. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Sydney Gold Jewellers
Email: care@sydneygoldjewellers.com
Phone: (+61) 403 270 053
Address: 57 Auburn Rd, Auburn NSW 2144, Australia