Shipping & Delivery Policy
1. Overview
Sydney Gold Jewellers is committed to providing secure and reliable delivery of gold and silver products across Australia. This Shipping & Delivery Policy outlines how orders are processed, dispatched, and delivered. All deliveries are handled with care to ensure the safe arrival of precious metal products.
2. Order Processing
Orders are processed once full payment has been received and cleared. Processing times may vary depending on product availability, payment confirmation, and identity verification requirements where applicable. Sydney Gold Jewellers reserves the right to delay dispatch where additional verification or compliance checks are required.
3. Dispatch Timeframes
Dispatch timeframes provided on the website are estimates only and may vary due to product demand, market conditions, or operational requirements. Customers will receive confirmation once their order has been dispatched. During periods of high demand or market volatility, dispatch times may be extended.
4. Delivery Methods
Orders are shipped using reputable and secure delivery partners. Where appropriate, parcels may require signature upon delivery to ensure safe receipt. For security reasons, packaging is discreet and does not indicate the contents of the parcel.
5. Risk and Responsibility
Risk in the goods passes to the customer upon delivery to the nominated address. Customers are responsible for providing accurate delivery details and ensuring that the delivery location is secure. Sydney Gold Jewellers is not responsible for delays caused by carriers, incorrect delivery details, or circumstances beyond our control.
6. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, you must notify Sydney Gold Jewellers as soon as possible. We may request supporting information to assist in investigating the issue with the delivery provider. Claims relating to lost or damaged goods will be assessed in accordance with Australian Consumer Law and carrier policies.
7. Delivery Restrictions
Sydney Gold Jewellers may limit or refuse delivery to certain locations at its discretion. International shipping, if offered, may be subject to additional conditions, customs requirements, and charges.
8. Contact Information
For any shipping or delivery enquiries, please contact:
Sydney Gold Jewellers
Email: care@sydneygoldjewellers.com
Phone: (+61) 403 270 053
Address: 57 Auburn Rd, Auburn NSW 2144, Australia